Once an Experience is created, its time zone is locked in and can't be changed. This article explains why and what you can do instead.
Where can I see my Experience time zone?
Your Experience time zone is displayed in 2 places in Goosechase Studio:
On the Details tab in the Create section, you'll see your Experience time zone displayed in the top right corner.
On the Start & End tab in the Publish section, you'll see a note confirming the time zone your publishing times are based on.
Why can't I change my Experience time zone?
When you create an Experience in Goosechase Studio, the start and end times—along with any automation settings—are set based on the time zone you're in at that moment. Once the Experience is created, those time zone settings are locked and can't be edited, even if you move to a different time zone later.
What can I do instead?
There are 3 options available to you:
1. Duplicate the Experience. When you duplicate an Experience, the new copy will adopt your current time zone at the time of duplication. You can then set the correct start and end times from there.
2. Account for the time difference when setting your Experience times. Because participants always see times in their own local time zone within the Goosechase app, you can adjust the times in Studio to match. For example, if your Experience is set to CST but you're running it in EST, setting the times 1 hour ahead in Studio means participants will see the correct EST times in the app.
3. Have a team member in the correct time zone create or duplicate the Experience. If someone on your team is currently in the time zone you need, they can either create a new Experience under their account or log into your account and duplicate the existing Experience from their device—either way, the Experience will adopt their current time zone.
For more information on how time zones work in Goosechase, see How Experience time zones work in Goosechase.
What happens if I already have a Single Experience Upgrade applied to my Experience?
If you've purchased a Single Experience Upgrade and needed to create a new or duplicate version of your Experience to adjust the time zone, please reach out to our team at hi@goosechase.com and we can help move the upgrade over to the new Experience!
FAQs
Will duplicating my Experience copy all of my Missions and settings?
Will duplicating my Experience copy all of my Missions and settings?
Yes—duplicating an Experience copies its content, but the new version will adopt your current time zone at the time of duplication.
Does the time zone affect my automations?
Does the time zone affect my automations?
Yes—any automation settings you configure, such as Mission release times, are also tied to the time zone set when the Experience was created, so this is worth keeping in mind when duplicating or recreating an Experience.
How do I duplicate my Experience?
How do I duplicate my Experience?
You can duplicate your Experience from the homepage of Goosechase Studio by selecting the three dots next to the Experience and choosing Duplicate from the menu that appears. This article will walk you through the steps with visuals.