Troubleshooting why you may run into issues logging into Goosechase with Clever in the Goosechase Studio and in the mobile or web apps.
Does your school or district have a School-Wide or District-Wide subscription with Goosechase?
At the moment, Clever login is only available to users whose school or district has a School-Wide or District-Wide subscription with Goosechase.
If you are on the Educator Basic or Educator Plus plans, you and your participants will not be able to log in with Clever.
Has your school or district set up its connection between Goosechase and Clever?
If your school or district does have a School-Wide or District-Wide subscription with Goosechase and you are still running into an error, it is possible that they have not set up their Goosechase to Clever connection yet. Have your school or district account administrator contact their Goosechase account manager or hi@goosechase.com to get assistance setting this up.
Are you using the correct email domain?
Your Clever login access will be connected to the school or district that has purchased a School-Wide or District-Wide subscription with Goosechase.
If you have multiple emails with different domains, make sure you are using the one associated with the paying school or district.
Are you a student trying to log into the studio and not the web or mobile app?
At this time, studio access is only available to school staff and not students. Students will only be able to join on the web or mobile apps.
If you have tried all of the above and are still running into issues logging in with Clever, please email hi@goosechase.com for further support.
FAQ
If I already have a Goosechase account under my school/district email, will I lose my progress when logging in using Clever?
If I already have a Goosechase account under my school/district email, will I lose my progress when logging in using Clever?
No you will not lose your existing progress. If you log in with Clever it will automatically connect to your existing account under the same email.
Can I transfer my progress from a different educator account to my Clever-connected account?
Can I transfer my progress from a different educator account to my Clever-connected account?
If you have an existing Goosechase account under a different email than you Clever connected Goosechase account, it is not currently possible to transfer your progress between accounts directly.
However, you can try sharing your previous Experiences as templates with your Clever connected account. Or you can invite your Clever connected account as a collaborator on your previous Experiences as a workaround.