If you are having trouble logging in through the website or the app, here are a few things that can help!
Why did I not receive a password reset email?
If you did not receive a password reset email (and it is not in your spam folder) it is likely that you are not using the correct email address for the account.
Alternatively, your email address may be spelled incorrectly, or may include capital letters. Make sure your email address is spelled correctly in all lowercase letters.
If you cannot remember what email you used for your account, please reach out to support for assistance. Please provide emails you think may be connected to your account, or names of experiences you created under your account. We will try to help locate your account.
Why is the login page not working?
If your login page is not loading or is freezing, please try the following steps:
Delete your cookies and cache and retry logging in.
If that did not work, try logging in using an incognito/private browser. If that worked, then you have extensions that are blocking our website from operating correctly.
If you are still having trouble, try using a different browser or a different network connection. Sometimes, if you are on a work network, the firewall interferes with our website from working correctly.
If you are still experiencing issues, please contact our support team through our chat function or at hi@goosechase.com.
Why can I log in on the website but not the app?
If your login is working on the website but not the app, or vice versa, it could be that you have the incorrect password or an issue with the app.
1. Begin by resetting your password. Passwords can be reset here.
2. Uninstall and reinstall the app
3. Make sure you are using the correct email address for both.
Please contact support if you continue to experience any issues after following the steps on this page!
FAQ
Do I need to log in to participate in an Experience?
Do I need to log in to participate in an Experience?
No, you don't need to log in to participate in an Experience. You can join an Experience as a guest. Here is how.