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How do I start my Experience?

Updated over 10 months ago

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1. Click the Publish tab in the top navigation bar of your Experience

Image highlighting the Start & End tab in the side navigation bar in the Experience



2. Click on the Start & End tab in the side navigation bar.

Click on the Start & End tab in the side navigation bar.



3a. Choose how you want to start your Experience [option 1]

By choosing now, your Experience will begin as soon as you press the 'Go live' button. When the Experience ends will depend on the End settings that you choose.

Image highlighting the 'Now' Start option


3b. Choose how you want to start your Experience [option 2]

Choosing a specific date and time allows you to schedule your Experience automatically go live at the set time and date.
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Set your date using the calendar function, and enter the time in 00:00 AM/PM format.

Image highlighting the 'Specific date and time' Start option with the calendar open and the time 2:00 pm entered in the time field

4. Choose an end time for your Experience [Option 1]

You can choose to have your Experience run for a specific length of time.
For example:

  • 30 Minutes

  • 3 hours

  • 12 days

  • 2 weeks

  • 4 Months

The Experience will run for that duration of time once your Experience goes live. Once that amount of time has passed, the Experience will automatically end.

image highlighting the end time option 'After a specific length of time' with 3 hours chosen

5. Choose an end time for your Experience [Option 2]

You can also choose to have your Experience end automatically at a specific date and time. You can set your date using the calendar function, and enter the time.

Image of the end option 'At a specific date and time' with the date and time selected

6. The date and time for your Experience will show below once you have added your start and end settings.

Note: If you choose the 'Now' start option, the time/date that is shown will be based on the current time, however you can choose to start the Experience whenever you would like.

Image of the date and time for the Experience shown below the start and end settings

7. If you have chosen a set start and end time and are happy with the settings, click schedule.

image of the schedule button on the start and end tab


If you chose 'Now' click Go Live to launch your Experience.

image of the go live button

8. Review the date and times and click 'Yes, Schedule' if you are happy with the settings.

image of the confirmation screen for scheduling the Experience

FAQ


What happens after I click 'Schedule' to set my start and end time for my Experience?

Your Experience will begin automatically on day and time that you have chosen and will end on the specific date or after the set duration.


What if I am not certain about the start and end time and want to make changes later?

You can revisit the 'Start & End' tab to make adjustments to your originally set start and end time before the schedule date.


Can I edit the end time if the Experience is live?

You can edit the end time during the Experience to shorten or extend it.


Can participants see Missions before the Experience is live?

No, participants will not be able to see or complete any Missions until the Experience goes live. Once it goes live any Missions scheduled to release will be available for participants to complete.


I'm not sure which option to choose 'Now' or 'At a specific time'

Now is a great option if you are unsure of the exact time your Experience is beginning. This could be dependent on participants showing up, presentations ahead of time, or other factors. If the start time needs to be a bit flexible, we would recommend manually starting the Experience when you are ready using the Now option.
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​At a specific time is a good option if you are running an event and participants need to know the specific time and date to be present, or when to start participating. This time and date will show in the app when the participants is joining as well. If the event is being marketing at a time and place, we would recommend using the specific time option.


How long can an Experience be?

An Experience can be as long as you would like! As you can see by the duration settings, creators can choose from having an Experience run for a few minutes, or for a few months!


What time zone is my Experience set in?

The Experience times are based on your devices current time zone.


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