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How do I schedule a message to be sent?

Updated this week

Messages, otherwise known as Broadcasts, can be sent and scheduled through the Broadcasts tab in your Experience and the Leaderboard tab.


How to schedule Broadcasts from the Broadcasts page

1. Click on the Create section in the Experience

Screenshot of the Create section in the Experience

2. Click on the Broadcasts tab on the left-hand side

Screenshot of the Broadcasts tab on the left-hand side of the Experience

3. Click on the 'Send a Broadcast' button

Screenshot of the broadcasts tab with the 'Send a Broadcast' button highlighted

4. Choose who you would like to send the Broadcast to

You can send a Broadcast to individual teams, or all participants.

Screenshot of the new broadcast modal with the 'Send to' drop down highlighted

5. Type your message to your participants in the message field

Screenshot of the new broadcast modal with the 'Message' field highlighted

6. Choose when you want to send your message

You can send a message immediately (now) or you can choose to schedule your message for a later time.

  • Now: Send this message right away.

  • Before the Experience starts: Send at a relative time (i.e 3 days) before the start of the Experience (your Experience must be set to scheduled for this to work).

  • When the Experience starts: Send the message when the Experience reaches its scheduled start time or is set live).

  • During the Experience: Send at a scheduled time during the Experience runtime

    • Relative time: i.e, 4 hours after the Experience starts, 1 day before the Experience ends, etc.

    • Specific time: i.e, Day 2 of the Experience at 12 PM etc.

  • When the Experience ends: Send a message when the Experience reaches its scheduled end time or is ended manually.

  • After the Experience ends: Send at a relative time (i.e 3 days) after the Experience has ended.

Screenshot of the new broadcast modal with the 'Send' drop down open and 'When the Experience Starts'highlighted

7. When you are happy with your message, click the 'Schedule' button

(Or the 'Send' button if you are sending the message now)

Screenshot of the new broadcast modal with the 'Schedule' button highlighted

How to schedule Broadcasts from the Leaderboard tab

This option is great if you want to send a broadcast to a team directly.

1. Head to the "Review" header

Image of the studio where the review header is highlighted

2. Select the leaderboard tab

Image of the studio where the leaderboard tab is highlighted

3. Find the team you would like to send a message to, click the three dots next to the team name, and select "Send Broadcast"

Image of the leaderboard page in the studio where the three dots next to a team name are highlighted and the send broadcast option that appears when clicked is highlighted

4. Choose who you want to send the Broadcast to

By default, the Broadcast will be sent to the team you selected, but you can use the search bar to pick another team or send it to all participants.

Image of the Broadcast editor where the team name the broadcast will be sent to or where you can choose who to send the Broadcast to is highlighted

5. Type your message to your participants in the message field

image of the message field in the broadcast editor

6. Choose when you want to send your message

You can send a message immediately (now) or you can choose to schedule your message for a later time.

  • Now: Send this message right away.

  • Before the Experience starts: Send at a relative time (i.e 3 days) before the start of the Experience (your Experience must be set to scheduled for this to work).

  • When the Experience starts: Send the message when the Experience reaches its scheduled start time or is set live).

  • During the Experience: Send at a scheduled time during the Experience runtime

    • Relative time: i.e, 4 hours after the Experience starts, 1 day before the Experience ends, etc.

    • Specific time: i.e, Day 2 of the Experience at 12 PM etc.

  • When the Experience ends: Send a message when the Experience reaches its scheduled end time or is ended manually.

  • After the Experience ends: Send at a relative time (i.e 3 days) after the Experience has ended.

Screenshot of the broadcast editor with the 'Send' drop down open and 'When the Experience Starts'highlighted

7. When you are happy with your message, select the 'Schedule' option

(Or the send button if you are sending the message now)

Image of the blue schedule button at the bottom of the broadcast editor in the studio


FAQ


When can I schedule my message to be sent?

"Before the Experience Starts"
"When the Experience Starts"

"During the Experience"

"When the Experience Ends"

"After the Experience ends"

How do I edit a scheduled message?

Click the 3-dot menu on the right-hand side of the scheduled message, and click 'Edit'. Make your changes and click 'Save'.

Screenshot of the message on the broadcasts tab with the drop-down menu open with the edit highlighted

How do I delete a scheduled message?

Click the 3-dot menu on the right-hand side of the scheduled message, and click 'Delete'.


Can participants respond to my messages?

No, participants cannot respond to Broadcasts. Broadcasts will be sent to your participants as notifications in the app.


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