When running an Experience, there may be times when your participants need to get in touch with you. While we can handle the technical issues, giving participants a way to reach out to your team and ask questions about the Experience or get assistance can help the Experience run a lot smoother. Here are some good ways to help them get in touch 👇
Welcome Mission 👋 : If you make a welcome Mission, add your contact information into the Mission description!
Introductory Broadcast 📣: Consider sending out a broadcast to your participants that includes your contact information.
Add a contact link in each Mission 🔗: Include a way for participants to reach you via chat (like WhatsApp, email, or another channel you prefer). That way, help is always just a tap away.
Create an SOS text Mission 🆘: This acts as a help request. If someone gets stuck or needs assistance, they can complete the Mission by sharing their phone number and asking you to get in touch. Just a heads-up: this one works best with real-time moderation so you’re ready to respond as needed.
Helpful Honk 🪿: We know running an Experience can be lots of work, so don’t be afraid to share our hi@goosechase.com contact information for when participants run into technical issues!
Have a cool pro tip you want to share with the Goosechase community? Don't hesitate to send us your idea to hi@goosechase.com!