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Why are my experiences not upgraded when I am on my organization's paid subscription?

Updated over a month ago

Why do I only have access to the same number of teams as the free plan?

If you are seeing a upgrade this Experience banner, but you are on your organization's paid subscription, it likely means your Experience was built under the wrong Workspace. You will need to move that Experience from you "My Experiences" Workspace to your organization Workspace.
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Image showing the yellow banner within an experience in the studio that advises "Your current plan allows for up to 3 teams or 3 individual participants per experience"


For reference, once you are added to a subscription, this won't upgrade your personal account directly, which is why Experiences under your personal Workspace won't be upgraded. It will instead add a new Workspace under your account named after your organization where you will be able to create upgraded Experiences!

Image of the main page of the studio with an arrow pointing to the left highlighting where the workspace will be shown


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How do I move my Experience to my organization's Workspace?

You will need to contact hi@goosechase.com by email or through the chat on our website to have our team move your Experience to the correct Workspace.


How do I create an Experience under my organization's Workspace?

  1. Locate and select your organization's Workspace from the left-hand panel on the homepage of the studio

Image showing the "Organizations" workspace highlighted in the home page of the studio

2. Select the blue "Create Experience" button
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Image showing the blue create experience button next to the organizations Workspace name being highlighted

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